Book in advance or turn up and swim?
Pre-booking is no longer needed for Swim for All sessions. You can turn up and swim at any Swim For All session time, though you may still book in advance if you wish. As we are still operating on reduced opening hours please consult the Pool timetables to check session times.
Due to positive feedback we are retaining pre-booking for lane swimming as it helps to manage the number of swimmers in each lane so you can get a quality swim. You can book in advance online or by phoning our call centre on 0191 433 7111. For quieter sessions you can still turn up and swim without a booking if there are spaces available in the lanes.
Registering and booking video tutorials
To help you with registering for a GO Gateshead card and booking your swimming session we've prepared a series of handy video tutorials, which provide a step-by-step guide to get you set up for online bookings.
Telephone bookings can made Monday-Friday 9am-5pm and weekends 9am-3pm - please phone 0191 433 7111. Telephone bookings cannot be taken outside these times so please use our online leisure bookings.
Response times may be longer during periods of high demand, but we will answer your call as soon as possible. You will need your GO Gateshead card to hand, as well as those of any other adult in the booking.
You can make a swim booking up to seven days in advance.
Changing or cancelling your booking
We all know plans can change.
Members can cancel their booking on our booking system so the space can be made available to others.
Pay as you go customers can phone us and we will be happy to move your session to a different time.
Give us your feedback
We know that these arrangements are quite different from what everyone is used to and that regular swimmers may not be visiting their usual pool.
If you have any feedback, good or bad, please email firstname.lastname@example.org with your thoughts and opinions or complete a customer comment card.
Your feedback will be used to help shape our leisure services in future.