Freeze your GO membership

Did you know we can freeze your GO membership account for up to six months? For example, you may be pregnant or due a hospital stay and do not want to cancel as you plan to start using your membership again very soon, that's no problem.

During your freeze period please do not cancel your direct debit (DD) at the bank.

Cancel your GO membership

If you are sure you want to cancel your GO membership you will need to provide 30 day notice.

If you're struggling with your monthly payments, moving out of the area or are still within your 12 month contractual period please contact us to discuss your options. 

For all cancellations it is very important that you inform us first before you cancel your direct debit with your bank, failure to do this will default your payment when DFC try to collect on our behalf.

You should only cancel your direct debit once we have confirmed your membership has been cancelled.

To discuss your options, freeze or cancel your GO Gateshead membership, please email go@gateshead.gov.uk with the following information:

  • options, freeze or cancel
  • membership number
  • name and address
  • reason you would like to freeze or cancel
  • duration - if freezing, how long for

A member of the team will contact you to confirm that your membership has been frozen or cancelled. If frozen we will confirm the date of your next payment.